Providing Efficient Customer Service to Shoppers No Matter Where They Shop

Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced, even more will abandon their shopping carts to begin the process of comparison shopping. You do not want your competitor catching the sale that you just missed. This article was published in Call Center Times and discussed why live chat service is important and the different options companies have regarding live chat service.

By |2011-05-26T10:27:19-06:00May 26, 2011|

Author

Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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