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Providing Efficient Customer Service to Shoppers No Matter Where They Shop

May 26, 2011 Jim Iyoob

Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced, even more will abandon their shopping carts to begin the process of comparison shopping. You do not want your competitor catching the sale that you just missed. This article was published in Call Center Times and discussed why live chat service is important and the different options companies have regarding live chat service.

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.