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It s an Honor to Win the Technovation Award

April 16, 2014 Matt Rocco

I wanted to publically congratulate my team at Etech Global Services for winning the Technovation Award from PACE (Professional Associate for Customer Engagement).  I was thrilled to learn that we had been awarded the 2014 Technovation Award which recognizes innovation in products and services within the call center industry.

It’s been a long road designing and developing ICE, our Integrated Customer Engagement Platform, which is targeted for the click-to-chat, email fulfillment, and inbound voice markets utilizing click-to-talk functionality.  We knew there was a need in the market and we wanted to develop a robust, effective software solution to meet the demand.

Our team spent countless hours understanding companies’ needs and concerns and has released a solution we are all very proud of.  We are thrilled that PACE also recognized how incredibly powerful this tool is and how it will make a difference in the contact center market.

A special thanks to Ronnie Mize, Vice President of Enterprise Technology Solutions at Etech Global Service and his entire team for a job very well done!

You can read more about the award in our press release.

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.