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This the Season for Networking and Charities

November 19, 2012 Jim Iyoob

With 2012 coming to an end, the South Central PACE Chapter is teaming up with the Houston SOCAP Chapter for their last event. On December 5th, contact center professionals, vendors, and suppliers will join together in Houston to share ideas, meet new people, and learn about how both the PACE and SOCAP associations are helping to advance the call center industry.

This holiday season the associations have decided to work with both Toys for Tots and the American Red Cross charities. Each attendee is asked to bring an unwrapped toy to be donated to Toys for Tots, and at the event each attendee will have a chance to sign a Christmas card which will all then be sent to our active military troops via the American Red Cross Holiday Mail for Heroes program.

If you’re interested in joining Etech, please register. It’s going to be a great event and a great way to end 2012. Another goodie included in this event – we will also be touring the United Airlines Call Center!

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.