Author Bio

Amit Kachhawa
Amit is passionate about helping business leaders adopt strategic outsourcing to make their business and workforces healthier and more productive. Amit is a subject matter expert on Live Chat and Digital Marketing including Social Media, Data and Workforce Management Analytics. He loves sharing his thoughts on How industries can benefit using Live Chat Solutions, Digital Marketing, and effective customer engagement solutions.

Blogs of Amit Kachhawa

How did the COVID-19 Pandemic Transform the Face of Workforce Management?

By |2021-05-22T14:53:31-06:00May 19, 2021|

Though we leaders across the corporate world have long recognized that our people’s wellbeing is a crucial factor, the COVID-19 pandemic has let us know how important really it is. During this tough time of the global pandemic, it has become a matter of survival for companies to prioritize the physical and mental wellbeing of their people, as protecting the workforce health and alleviating their stress have become two critical factors, for successful business operations.

What does the Future of Live Chat Have to Unfold?

By |2021-05-22T14:55:55-06:00February 18, 2021|

What defines effortless customer experience in today's business environment is a comprehensive 24/7 support system by brands to help their customer base. Though in the past, businesses used to depend on phone calls and emails to answer questions that their customers had, today's organizations are ready with instant answers to customer questions all the time, and the best way companies are providing this is via live chat support. Over time, live chat has become a primary choice for businesses to solve customer problems quickly and efficiently. It has also evolved along the way, adding several attractive features that have remarkably boosted the customer experience delivered by brands worldwide.

How did Omnichannel Customer Experience Evolve in 2020?

By |2021-05-22T14:59:10-06:00December 15, 2020|

In the past few years, omnichannel customer experience (CX) has quickly evolved as a core part of CX. Brands that design and deliver an omnichannel customer experience have better opportunities to attain and leverage their CX insights. Those businesses have been recognized for achieving higher customer retention rates compared to companies that do not offer omnichannel options for their customers. 

How does Social Media Boost Customer Experience?

By |2021-05-22T15:14:32-06:00August 7, 2020|

Those of us who are in leadership understand how important the customer experience is and the potential ripple effect that can take place due to a satisfied or unsatisfied customer. Today’s business environment is full of tough competitors. Offering an excellent customer experience is an effective way to compete in the market and stand out amongst competitors as a valued brand to do business with.

Go to Top