Author Bio

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

Blogs of Matt Rocco

Why is it worth Becoming a Servant Leader?

By |2021-05-22T14:54:00-06:00May 10, 2021|

Servant Leadership is not at all a new concept. We have read numerous, remarkable stories in the scripture of many great characters who lived their lives to serve others. So, this noble idea was always there but the phrase ‘Servant Leadership’ came into existence in 1970 when Robert Greenleaf created it in his essay on the Servant as Leader.

How Can the Concept of Servant Leadership Transform the Corporate World?

By |2021-05-22T14:55:30-06:00March 10, 2021|

Servant Leadership culture has been an option within organizational management for a long time, with many organizations  adopting this leadership style to improve their team’s performance. There are many areas in the organization that benefit from the concept of servant leadership.  But what are the key reasons that lead to management adopting a servant leadership style in many successful organizations?

Why is Servant Leadership the Future of Today’s Business Environment?

By |2021-05-22T14:56:36-06:00January 27, 2021|

With the ever-evolving corporate landscape, there is a huge transformation in the way organizations operate, the behavior of team members and leadership tactics. These days, people assuming leadership roles are mostly from Generation X. This generation was born in the 1980s, have witnessed 2008’s global financial crisis, high corporate layoffs, and witnessed toxic leadership styles from their parents, etc. As a result, emerging leaders understand the importance of empathy, as well as serving peers, while leading them.

How Can You Provide Confident Leadership In An Uncertain Marketplace?

By |2021-05-22T14:58:55-06:00December 17, 2020|

During this uncertain time of the pandemic, our lives have gone through a major upheaval. While organizations are struggling to sustain in the market, it is important to take care of and boost the confidence of your internal stakeholders and your employees. For leaders, this is a testing time to utilize the best of your leadership skills and bring the best out of your team members. How to be self-confident and boost the confidence of your team is a major challenge for every leader. Here are some tips to smoothly sail through these unprecedented times.

11 Powerful Principles To Become A Successful Servant Leader

By |2021-05-22T15:00:11-06:00November 24, 2020|

I recently read an article that highlighted leadership principles that were identified during a 1948 leadership study!  As I was reading the article, I could not help but draw a correlation between these time tested principles and Etech’s leadership character commitments.  Take a look, and see for yourself!

How To Stay Positive In Times Of Uncertainty?

By |2021-05-22T15:12:45-06:00October 1, 2020|

We are now 6 months into COVID19 and not much has changed from where we were when this all started. As we witness in-person school being postponed and football seasons being cancelled, more & more businesses are shutting down while cases continue to rise across the globe. Although it is beyond our control what goes on out there, we can control how we respond to this situation. As a leader, it is essential to remain committed to make decisions that are in the best interest of the health & wellbeing of our team members, customers, and organization.

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