Importance of Online Chat for boosting Business Performance
Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts the customer experience.
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Why are Millennials choosing Live Messaging over Traditional Communication Channels?
Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the transformation from letters to emails, telephones to smartphones, computers to laptops, radios to smart TVs, and so on. As they have grown in a digital and socially networked world, millennials are quite accustomed to technology compared to the older generations. According to Forbes, they are the biggest spenders and cover the most significant consumer demographics in the world.
How to Make Your Live Chat Service Smarter with Artificial Intelligence?
Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes a live chat customer service representative. However, more recently, companies have been turning to artificial intelligence in live chat for additional support to both team members and customers. While this updated approach may seem counterintuitive for improving consumer relations, there are several excellent reasons to incorporate AI into your companies chat sessions.
Why is Leadership Training Important at the Organizational Level?
What makes a great leader? Although there is no one single answer to this question, there are some crucial qualities that ideal ...
How Can You Benefit Your Call Center Operations with Social Media?
Managing call center operations can be a challenging role in today's highly social and digital environment. Comments, downvotes, unlikes, and there are ...
How to Improve Customer Experience and Sales With Voice of the Customer Research
Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to ...
Improve Customer Experience With These Live Chat Etiquettes
The Importance of Chat Etiquettes  The guiding principle for successfully providing customer service via live chat is to help the customer ...
Why Live Chat is Imperative and Here to Stay!
The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI ...
Elements of Great Customer Experience
Providing great customer service is a top priority for most businesses, and for many businesses, providing great customer service can often be ...