Providing customers with consistent and engaging brand experiences, with 20 years of expertise and over 125 million interactions annually; Etech’s Contact Center Solutions effectively manage customer interactions.
Etech is the right choice! Etech is a preferred outsourcing partner for leading Fortune 50 companies providing an all-inclusive CX solution powered by the best-in-class AI-powered speech analytics technology. Etech’s customers feel informed and empowered when making critical business decisions.
Etech’s conversational analytics are built on our foundation as a CX leader. With decades of expertise in Integration & System Engineering, our technology can be seamlessly integrated with any technology solution providing open APIs.
Our team of Data Engineers excels at generating meaningful features out of human interactions, helping in generating actionable insights, and predicting future outcomes.
We aim to empower every business with a single solution to analyze 100% of their interactions effortlessly. Listen to every call in the contact center, understand agents’ behavior, customers’ expectations, product feedback, and process insights automatically.
Our team of data professionals combine Human Intelligence with the knowledge and power of Artificial Intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily discernible through traditional quality management processes.
As a trusted advisor, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring enhanced customer relationships.
Etech is focused on team members, developing them to deliver remarkable customer experiences for our clients’ customers. Team utilizes feedback and data from QA processes to coach and develop representatives so that they are best equipped to handle any and all interactions.
With best-in-class security measures & certifications Data Security is a part of Etech’s culture.