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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Job Title : Quality Analyst Leader Job Location : Work From Office Department : Etech Insights (EI) Location : San Antonio Schedule & Shift : 8AM - 5PM, Monday to Friday Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
- Must provide feedback/coaching/development and general supervision for the QA Team.
- Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
- Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
- Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
- Design Audit Forms, get it approved by Ops and Client.
- Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
- Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
- Maintain minimum 95% schedule adherence of self and the team.
- Must be accessible, available and flexible with shift timings.
- Provide excellence when communicating with customers (internal and external).
What We Expect You To Have:
- A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
- Excellent Microsoft Excel, PowerPoint, and Word skills.
- At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
WHAT WE OFFERJob Title : Tier-1 Support Specialist (Blended Process) Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
Job Title : Quality Analyst Job Location : Work From Office Department : Etech Insights Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Call Monitoring: Listen to customer calls related to Internet issues, Billing problems, and other ISP-related concerns to assess the quality of service provided by customer support representatives.
- Quality Evaluation: Evaluate calls based on predefined quality parameters, ensuring adherence to company policies, procedures, and quality standards.
- Feedback and Coaching: Provide constructive feedback to customer support representatives based on call evaluations. Offer coaching and training sessions to improve their communication skills, technical knowledge, and issue resolution abilities.
- Documentation: Maintain detailed records of call evaluations, highlighting areas of improvement and commendable performance. Prepare regular reports summarizing evaluation findings and trends.
- Process Improvement: Collaborate with supervisors and team leaders to identify recurring issues and areas for process improvement. Suggest and implement strategies to enhance overall customer service quality.
- Compliance: Ensure compliance with legal and regulatory requirements, company policies, and industry standards during customer interactions.
What We Expect You To Have:
- Proven experience in quality assurance or a similar role within a contact center environment, preferably in the ISP industry.
- Strong knowledge of Internet-related issues, billing procedures, and customer service best practices.
- Excellent analytical skills with the ability to identify patterns, trends, and areas for improvement.
- Exceptional communication skills, both verbal and written.
- Detail-oriented and able to maintain accuracy while multitasking in a fast-paced environment.
- Proficiency in using call monitoring and quality evaluation tools/software.
- Ability to provide constructive feedback and coaching to improve team performance.
- Familiarity with home networking setup, understanding of the terminologies used in ISP like Modem, Router, Splitters, etc.
Job Title : Tele Sales Representative Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take outbound calls to customers with the objective of discussing sales and generating leads.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
Job Title : Chartered Accountant Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
Job Overview:We are looking for a proficient Chartered Accountant to join our company. As an authorized Chartered Accountant, you will be responsible for undertaking all accounting activities under the current legislation. Besides having knowledge of professional accounting principles, you should also have steady work experience. You should be a Certified Public Accountant (CPA) accredited to a known professional body or any reputed institute for certified public accountants.You will be responsible for preparing monthly/yearly financial reports, checking general ledger entries and providing professional accounting support. You should be able to assess and rectify any financial discrepancies. In addition, you need to suggest measures to reduce/prevent fraudulent activities.In addition, you are also responsible for preparing tax returns, tracking tax liabilities and providing financial expertise in any tax-related matters. Also, you should be familiar with our business plan, able to investigate any irregularities and suggest improvement measures.What You’ll Be Doing:
- Maintaining proper accounting records
- Assessing financial risks and suggesting preventive measures
- Liaising with clients, business partners, auditors and vendors
- Ensuring complete compliance with the state authorities
- Offering expert financial advice and services to clients
- Investigating and rectifying any financial discrepancies
- Conducting internal and external audits
- Preparing budgets, annual reports and strategies
- Analysing the company’s financial systems and procedures
- Processing online payments and bank statements
- Preparing and forecasting budget reports
- Preventing or suggesting ways to stop any fraudulent activities
- Providing assistance with tax planning
We Expect You To Have:
- Bachelor’s degree in Accounting, Economics, Finance or related field
- Certified Public Accountant (CPA)
- Honor's degree preferred
- Certificated Public Accountant
- 3 to 5 years of experience as a Chartered Accountant (CA) or proven work experience at a Chartered Accountants workplace.
- Excellent organizational and time management skills
- Attention to detail and problem solving ability
- Impressive oral and written communication skills
Job Title : Accounting Analyst Job Location : Work From Office Department : Finance Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You'll Be Doing:
- Responsible for AR billings in accordance with billing terms (ie, weekly, bi-weekly / monthly, monthly etc.)
- Responsible for researching and understanding billing discrepancies
- Responsible for effective communication with business partners on billing discrepancies
- Be able to convey billing discrepancies issues to management through analysis work
- Responsible for reconciliation of AR subledger vs general ledger
- Other assigned tasks as needed
What We Expect You To Have:
- Available to work minimum 40 hours a week (8 hours a day – business hours)
- Must be detail oriented and be able to self-proof assigned tasks for accuracy
- Able to work independently as well as part of a team
- Should be Conscientious, fast learner, adaptable
- Must have professional telephone and email etiquette
- Ability to work and thrive in a multi-tasked, fast paced environment
- Flexible to work in US time zone
- Should be from Accounting / Math / Business education background
- Must have high level of proficiency and understanding of Microsoft Excel formulas
- Should have one to two years work experience in the Accounts Receivable preferred
- General knowledge of Microsoft Access is a plus
- Proficiency with Dynamic GP is a plus
Job Title : Assistant QA Leader (Non-technical) Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of the audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met
- Design Audit Forms, get them approved by Ops and Client and place them online in Etech QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess an overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy, etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as a role model for Leaders and Team Members of internal and external departments
- Must be accessible, available, and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust, and respect
We Expect You To Have:
- Graduate or equivalent experience
- 1-3 years experience in managing BPO audit operations
- Interpersonal skills & ability to influence
- Excellent written & Verbal Communication skills
- Planning and organizational skills
- Well organized and structure approach to work Ability to work to deadlines and targets
Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
Job Title : Speech & Text Analyst Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Create Speech Analytics language content for requested insights
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
- Make recommendations and define data strategies to solve critical business problems
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns
- Accurate delivery of comprehensive analysis and reports
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
- Proactively identify and deliver actionable business insights based on indicators
- Supports projects and initiatives within the department
- Assists with routine and ADHOC requests
- Be flexible in an environment by championing and embracing change
What We Expect You to Have:
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Ability to effectively organize, prioritize, multi-task, and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center
What We Offer:Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
What We Offer:Job Title : Lead Business Analyst Job Location : Remote Department : Etech Technology Solutions Location : Gandhinagar - Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Collaborate with stakeholders to understand business objectives, processes, and requirements.
- Conduct comprehensive analysis of business processes and systems to identify opportunities for improvement and optimization.
- Elicit, analyze, document, and validate business requirements, user stories, and use cases.
- Translate business requirements into functional specifications and technical requirements for development teams.
- Develop detailed requirement specifications, including wireframes, process flows, and data models. Facilitate workshops, meetings, and interviews with stakeholders to gather requirements and foster collaboration.
- Work closely with product managers, developers, designers, and QA teams to ensure successful implementation of solutions.
- Conduct impact analysis and risk assessments to inform decision-making and prioritize requirements.
- Provide expertise and guidance on industry best practices, trends, and emerging technologies related to SAAS-based software solutions.
- Support product roadmap planning and contribute to the development of strategic initiatives.
- Bachelor's degree in business administration, Computer Science, Information Systems, or related field. Master's degree preferred.
- 5 + Years Remote of relevant experience
- Proven experience (5 plus years) as a Business Analyst or similar role in a software company.
- Good understanding of SAAS principles, architecture, and technologies.
- Proficiency in requirement elicitation, analysis, documentation, and validation techniques. Experience with agile methodologies, including Scrum and Kanban.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams. Detail-oriented with a focus on delivering high-quality results.
- Relevant certifications (e.g., CBAP, PMI-PBA) a plus.
Job Title : JR Business Analyst Job Location : Remote Department : Etech Technology Solutions Location : Gandhinagar What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise.
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work closely with key stakeholders to identify and analyze core business processes, technical processes and workflows.
- Documentation, implementation, standardization and communication and reengineering of processes and work flows.
- Development of clear and detailed process maps and business requirements.
- Create and implement initiatives, business process development, and operative process management.
- Liaise with management and executives to coordinate process improvement project activities.
- Create process plans that contain project goals, milestones, and resources.
- Active participation in business transitions, tools transformation, business migrations and implementations.
We Expect You To Have:
- Experience required: 6 months to 3 years.
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Improve systems by studying current practices; designing modifications
- Recommend controls by identifying problems; writing improved procedures
- Knowledge of wire-framing tools and UML
- Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Maintain user confidence and protect operations by keeping information confidential
- Prepare technical reports by collecting, analyzing and summarizing information and trends
- Contribute to team effort by accomplishing related results as needed
- Validate resource requirements and develop cost estimate models
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
- Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
- Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees
- Review a variety of areas including operations, purchasing, inventory, distribution and facilities
- Understand and communicate the financial and operational impact of any changes
- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
- Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
- Take lead of scrum teams as the Product Owner
- Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, and elaboration of the user stories
- Work closely with Product Management to create and maintain a product backlog according to business value or ROI
- Lead the planning product release plans and set expectation for delivery of new functionalities
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Keep abreast with Agile/Scrum best practices and new trends
- JIRA/Confluence experience
Visit us: www.etechgs.com What We Offer:Job Title : Jr PHP Developer Job Location : Remote Department : Etech Technology Solutions Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel
- HTML/HTML5
- CSS/CSS3/Bootstrap
- JavaScript/jQuery
- Rest API /API Integration
- Knowledge of SQL and hands-on with MySQL.
- 3+ years of solid programming experience with Core PHP and other PHP CMS and MVC Framework
- Must have experience building web applications using PHP CMS, PHP MVC
- Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
- Must have experience developing web services and API.
- Should be able to design and develop databases for large applications.
- Experience with any SQL Database experience like MySQL etc.
- Experience in PHP, WordPress, Drupal, Laravel Yii, Codeigniter, CakePHP web-based application with MySQL back end would be added advantage.
Job Title : Business Analyst Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.