Assistant QA Leader

  • Work From Office
  • Anywhere

Visit us: www.etechgs.com

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Lead the overall quality assurance strategy and activities for speech analytics solutions.
  • Understand basic of transferring data/recording from one platform to others.
  • Develop and implement quality assurance processes, methodologies, and best practices specific to speech analytics.
  • Design and execute test plans, test cases, and test scripts to ensure the accuracy, reliability, and performance of speech analytics algorithms and models.
  • Collaborate with software development and data science teams to define quality requirements and ensure their integration into the development lifecycle.
  • Establish and maintain quality metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of the speech analytics platform.
  • Identify and analyze quality issues, defects, and trends, and work with relevant teams to address and resolve them.
  • Conduct root cause analysis of quality problems and implement corrective actions and preventive measures.
  • Provide leadership, guidance, and mentorship to QA analysts involved in speech analytics testing.
  • Prepare and present the studies using the Speech analytics output to the project stakeholders.
  • Stay up to date with industry trends, advancements, and emerging technologies in speech analytics, and apply relevant knowledge to enhance the quality assurance process.
  • Collaborate with product managers to understand customer requirements and ensure the alignment of quality goals with customer expectations.
  • Participate in cross-functional meetings and communicate quality-related updates, challenges, and recommendations to stakeholders and senior management.

What We Expect You to Have:

  • Bachelor’s degree in computer science, engineering, or a related field
  • Proven experience in quality assurance leadership roles, specifically in speech analytics or related domains.
  • Strong knowledge of speech analytics technologies, algorithms, and models.
  • Solid understanding of quality assurance methodologies, tools, and best practices.
  • Experience in designing and executing test plans, test cases, and test scripts for speech analytics solutions.
  • Proficiency in analyzing data and identifying trends, patterns, and quality issues.
  • Familiarity with programming languages and scripting tools used in quality assurance, such as Python or SQL.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Strong leadership abilities with the ability to guide and mentor team members.

To apply for this job email your details to mayuri.chadmiya@etechtexas.com

Job Title : Assistant QA Leader
Location : Vadodara
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