Personalized Coaching and Specialized Training and Development Sessions
Competitive Salary and Compensation Incentives
Tuition & Day Care Reimbursement
Health, Life, Vision, and Dental Insurance
Casual Dress Code
Community Involvement Opportunities
Paid Time Off Incentives
Rewards & Recognition for Stellar Performance
Bilingual Pay (If Hired for Bilingual Role)
Opportunities for Advancement (Over 90% of our promotions are internal)
Virtual Interviewing & Onboarding
What You’ll Be Doing
You enjoy the fast-paced nature of adapting on the fly to corporate changes.
Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!
What We Expect You To Have
A high school diploma or equivalent.
Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
Must be able to have a flexible schedule.
At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.