Bilingual Call Center Quality Analyst – Remote

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What We Offer

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Health, Life, Vision, and Dental Insurance
  • Supplemental Insurances
  • Casual Dress Code
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • 401(K) Matching Program
  • Opportunities for Advancement (Over 90% of our promotions are internal)
  • Virtual Interviewing & Onboarding

What You’ll Be Doing

  • Answers incoming calls and communicates fluently in English and Spanish.
  • Review call and/or chat transcripts, and provide feedback to supervisors and agents.

What We Expect You To Have

  •  A high school diploma or equivalent.
  • At least 1 year of call center experience
  • Must be fluently bilingual, both in written and spoken English and Spanish.
  • At least 6 months of quality assurance/quality analyst experience in a call center environment.
  • Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet)
Job Title : Bilingual Call Center Quality Analyst – Remote
Department : Effective Insights
Location : Palm Beach
Classification : Remote- Must be in TX or FL

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