Bilingual Customer Service Representative

Job Title : Bilingual Customer Service Representative
Department : Operations 
Reports to : Sales Coach
Location : Dallas

We’re looking for A-players who excel at their jobs and who crave a challenge. Our passion is ensuring the privacy of every American, with a focus on helping enterprises protect the sensitive personal information of their consumers. Our employees care about the right to privacy, and they’re driven to defend that right—that’s why our award-winning software and an elite team of professionals are trusted by thousands of organizations in healthcare, finance, education, insurance, and government. We feel good about the work we do, and we need people who want to make a difference in the lives of our customers.

Essential Duties And Responsibilities

  • Answer a high volume of inbound phone calls while maintaining excellent call quality
  • Ability to handle sensitive data
  • Ability to diffuse customer escalations quickly
  • Ability to multi-task and prioritize well in a fast-paced environment
  • Ability to work weekends, holidays and overtime as requested
  • Regular attendance and timeliness
  • Other duties as assigned

Required Skills and Qualifications

  • Must be self-motivated, driven to succeed and ready to hit the ground running
  • Customer Focus Attitude
  • Excellent Listening Skills
  • Strong Verbal Communication
  • Building Relationships
  • People Skills (empathetic and willingness to serve others)
  • Interpersonal Savvy
  • Problem Solving

Education and Experience

  • 2+ Years Customer Service experience
  • Basic Data Entry Skills (Typing – 35 WPM)

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