Business Development Manager

Job Title : Business Development Manager
Department : Global Business Development
Reports to : AVP Corporate Strategy
Location : Gandhinagar


We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. You will be responsible for growing revenue by securing new business relationships in the traditional contact center industry.


  • Follow up on potential business opportunities with sales calls, lead generation and qualifying calls, and supportive research
  • Creates business opportunities through research, networking, leveraging existing relationships, and attendance at events such as trade shows
  • Prepares and maintains action plans and other administrative documentation to enable accountability and ensure goals are being reached
  • Works with the Program Implementation Department to smoothly transition the new business to them for implementation and remains available for engagement as the P.I. Department or the new contract representative(s) request
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
  • Cold calling to arrange meetings with potential customers to prospect for new business
  • Advising on forthcoming product developments and discussing special promotions
  • Negotiating the terms of an agreement and closing sales
  • Responding to incoming email and phone inquiries
  • Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
  • Reviewing your own sales performance, aiming to meet or exceed targets
  • Making accurate, rapid cost calculations and providing customers with quotations. Gaining a clear understanding of customers’ businesses and requirements
  • Attending team meeting and sharing best practice with colleagues
  • Negotiating on price, costs, delivery, and specifications with buyers and managers/ Negotiate the terms of an agreement and close sales
  • Acting as a contact between a company and its existing and potential markets
  • Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face
  • Visit potential customers for new business
  • Represent the global Etech organization at trade exhibitions, events, and demonstrations
  • Identify new markets and business opportunities
  • Review your own sales performance
  • Needs to work on RFP and RFI for International Clients


  • Proven working experience as a business development manager or a relevant role
  • Proven sales track record
  • Experience in customer support is a plus
  • Proficiency in MS Office and CRM software (e.g., Zoho, MailChimp)
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills
  • Ability to build rapport
  • Time management and planning skills

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