Call Center Assistant Sales Leader


What We Offer

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Medical, dental, vision & life insurance.
  • Company match for 401K
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing

  • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
  • Achieves team performance goals as established by leadership
  • Coaches and develops team of sales agents to achieve performance objectives
  • With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
  • Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
  • Handles escalated call disputes between customers and agents
  • Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines
  • Responsible for periodic evaluations on team members (ACTs, QEval, etc.)
  • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
  • Studies and standardizes procedures to improve efficiency of subordinates
  • Maintains harmony among workers and resolves grievances by following the open line procedure as necessary
  • Adjusts errors and complaints
  • Builds strong relationships with peers, superiors, and team members
  • Is open and responsive to consistent coaching, take an active role in performance planning and goal setting
  • Acts as a role model at all times, adheres to high ethical standards
  • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
  • Displays flexibility in an environment by championing and embracing change
  • Supervises approximately 15 FTE’s on a Sales or Service Campaign in the Operations Department.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What We Expect You To Have

  • Bachelor’s degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of: Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, PowerPoint, Outlook and applicable campaign programs.
  • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance, and coach and develop team members as needed; develop relationships with peers across departments.
Job Title : Call Center Assistant Sales Leader
Department : Operations
Pay Grade : $28,000-$36,000 Wage varies based on experience
Location : Dallas
Schedule & Shift : 8-5pm and 12-8pm

Learn best methods to engage customers,
Subscribe to our Email List

    Go to Top