Personalized Coaching and Specialized Training and Development Sessions
Tuition & Day Care Reimbursement
Medical, dental, vision & life insurance.
Company match for 401K
Community Involvement Opportunities
Paid Time Off
Rewards & Recognition for Stellar Performance
Opportunities for Advancement (Over 90% of our promotions are internal)
What You’ll Be Doing
Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.
Sets expectations and leads team to achieve performance goals as established by leadership
Coaches and develops team of agents/representatives to achieve performance objectives
Administers Performance Management Process as needed to develop agent performance and behavior
Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
Issues written and oral counseling for breach of conduct as outlined in the employee handbook
Responsible for periodic evaluations on all team members/ACT’s
Exhibits teamwork by building strong relationships with peers, superiors, and team members
Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
Directly supervises approximately 15 FTE’s on a Campaign in the Operations Department.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Achieving defined productivity goals
What We Expect You To Have
Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
Valid driver’s license or other Government issued photo ID.