Call Center Sales Leader


What We Offer

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Medical, dental, vision & life insurance.
  • Company match for 401K
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing

  • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.
  • Sets expectations and leads team to achieve performance goals as established by leadership
  • Coaches and develops team of agents/representatives to achieve performance objectives
  • Administers Performance Management Process as needed to develop agent performance and behavior
  • Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
  • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
  • Responsible for periodic evaluations on all team members/ACT’s
  • Exhibits teamwork by building strong relationships with peers, superiors, and team members
  • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
  • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
  • Directly supervises approximately 15 FTE’s on a Campaign in the Operations Department.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Achieving defined productivity goals

What We Expect You To Have

  • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
  • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
  • Valid driver’s license or other Government issued photo ID.
Job Title : Call Center Sales Leader
Department : Operations
Pay Grade : $37,000-$48,000 Wage varies based on experience
Location : Dallas
Schedule & Shift : 8-5pm and 12-8pm

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