Contact Center Representative (Voice Process)

Visit us: https://www.etechgs.com

Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
Handle all issues with diplomacy, tact, and respect.
Provide quality service to clients through thorough knowledge of products and services.
Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
Enter data into computer database system.
Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
Build strong relationships with Team Leader, and team members.

Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
Proficient in Customer service.
Knowledge of record management procedures & processes (is a plus)
Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
Effective analytical, problem-solving, and decision-making skills
Effective organizational skills
Ability to access and research multiple sources of data.
Must pass pre-hire exam with 90% or higher.
Ability to multitask and work under pressure.
Strong attention to detail and critical thinking skills
Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
Must be able to work in a team oriented, high demand and fast paced environment.
Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.