Contact Center Representative (Voice Process)

  Visit us:

What We Offer

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

 What You’ll Be Doing

  • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
  • Enter data into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
  • Build strong relationships with Team Leader, and team members.

We Expect You To Have

  • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
  • Proficient in Customer service.
  • Knowledge of record management procedures & processes (is a plus)
  • Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
  • Effective analytical, problem-solving, and decision-making skills
  • Effective organizational skills
  • Ability to access and research multiple sources of data.
  • Must pass pre-hire exam with 90% or higher.
  • Ability to multitask and work under pressure.
  • Strong attention to detail and critical thinking skills
  • Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
  • Must be able to work in a team oriented, high demand and fast paced environment.
  • Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
Job Title : Contact Center Representative (Voice Process)
Department : Operations
Location : Gandhinagar

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