Corporate Trainer

Job Title : Corporate Trainer
Department : Leadership Development & Effectiveness (HR)
Reports To : Director of LD&E
FLSA Status: : Exempt
Location : Nacogdoches


Facilitates, presents writes and develops leadership training curriculum that will deliver high-quality training experience; works with center leaders to identify development needs and furnishes appropriate training courses to meet those needs for team members and center leadership.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities:

  • Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
  • Presents and facilitates leadership development programs in various formats including but not limited to face to face, via video conference, and online learning
  • May direct the work of other support staff, as applicable
  • Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
  • Actively works within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
  • Developing and facilitating performance-related interventions for company leaders and business units.
  • Researches and selects outside consultants and trainers to conduct training in specific topics.
  • Partnering with senior management and departmental staff to conduct a need analysis.
  • Coordinates established training courses with outside training materials.
  • Screens, tests, counsels, and recommends team members for participation in internal or external educational and training programs.
  • Provides input for RFP’s to retain new clients.
  • Communicating to internal management on metrics/evaluation results.
  • Researches new training techniques in order to continually improve training curriculums.
  • Ensures training resources are adequate to meet center needs.
  • Analyzing feedback reports and facilitates 360-degree feedback sessions.
  • Represents employer during community projects and at public, social, and business gatherings.
  • Performing independent assessments and provide performance-related diagnosis/solutions
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested. Provides regular reports as needed.
  • Conducts needs analysis studies and confers with leaders to determine training needs.
  • Build strong relationships with center leaders.
  • Act as a role model at all times, adhere to high ethical standards.
  • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
  • Be flexible in an environment by championing and embracing change.

Knowledge of:

Campaign products, features, and benefits for applicable campaigns, Computer programs including Word, Excel, PowerPoint, Outlook, Moodle, Prezy, VNS, NT; Training and sales techniques; Planning, organizing, and direction of the training curriculum. Company policies and procedures as outlined in Employee handbook.

Ability to:

Model effective classroom leadership style while demonstrating methods to reach multiple levels of learners; Exemplary platform skills; Manage multiple priorities; research using the internet, industry periodicals and libraries for new training techniques; check for understanding and re-teach information; Establish and maintain effective relationships with peers across intra-company departments; Train, supervise and evaluate staff performance. Multi-task, organize and prioritize changing work schedule to meet needs of the department; Effectively communicate both orally and in written form to positively promote Etech; Public speaking; travel overnight occasionally for training classes, professional development and/or recruiting functions.

Education And/Or Experience:

Bachelor’s Degree from four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience. At least three years of teaching experience is preferred. At least four years of management/leadership experience with a proven track record of effective performance management and team building. Previous call center experience is a plus.

Language Skills:

Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to clients, top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in analyzes training techniques and product information.

Certificates, Licenses, Registrations:

Valid drivers’ license or other Government issued ID.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

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