|Job Title||:||Corporate Trainer|
|Department||:||Leadership Development & Effectiveness (HR)|
|Reports To||:||Director of LD&E|
Facilitates, presents writes and develops leadership training curriculum that will deliver high-quality training experience; works with center leaders to identify development needs and furnishes appropriate training courses to meet those needs for team members and center leadership.
The position is based in India and requires travel between U.S. and India with primary work location in India.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Campaign products, features, and benefits for applicable campaigns, Computer programs including Word, Excel, PowerPoint, Outlook, Moodle, Prezy, VNS, NT; Training and sales techniques; Planning, organizing, and direction of the training curriculum. Company policies and procedures as outlined in Employee handbook.
Model effective classroom leadership style while demonstrating methods to reach multiple levels of learners; Exemplary platform skills; Manage multiple priorities; research using the internet, industry periodicals and libraries for new training techniques; check for understanding and re-teach information; Establish and maintain effective relationships with peers across intra-company departments; Train, supervise and evaluate staff performance. Multi-task, organize and prioritize changing work schedule to meet needs of the department; Effectively communicate both orally and in written form to positively promote Etech; Public speaking; travel overnight occasionally for training classes, professional development and/or recruiting functions.
Bachelor’s Degree from four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience. At least three years of teaching experience is preferred. At least four years of management/leadership experience with a proven track record of effective performance management and team building. Previous call center experience is a plus.
Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to clients, top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in analyzes training techniques and product information.
Valid drivers’ license or other Government issued ID.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.