CTI Engineer

Visit us: www.etechgs.com

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing

  • Maintains the CRM systems support and updating functions.
  • Monitors end-user usage of systems and performs daily administrative tasks.
  • Analyzes application requirements to determine feasibility of design within time and cost constraints.
  • Consults with other IT staff to evaluate interface between hardware and software, and operational and performance requirements of overall system.
  • Formulates and designs applications, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
  • Develops and directs CRM application testing procedures, programming, and documentation.
  • Consults with customer concerning maintenance and updates of CRM applications.

What We Expect You To Have

  • Complex voice network design and numbering plans for multiple locations
  • Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
  • Computer Telephony Integration (CTI)
  • Complex call centre configurations
  • VoIP Trunking (SIP / H.323)
  • Dialer
  • Call Accounting
  • Telephone Wiring
  • VR/VRU
  • Experience with SIP, SBC’s, VoIP, QOS, COS, VLAN, etc.
  • Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
  • Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments

Certification from any of the below will be added advantage:

  • Avaya Certified Implementation Specialist or ACIS
  • Certification Partners Convergence Technologies Professional or CTP
  • Digium Certified Asterisk Professional or dCAP
  • CCNP Collaboration: Cisco Certified Network Professional Collaboration
Job Title : CTI Engineer
Department : Etech Technology Solutions (ETS)
Location : Gandhinagar

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