Customer Experience Specialist

Visit us: https://www.etechgs.com/

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work-Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You”ll Be Doing

  • Take and engage chats to prospective customers in the designated market areas to qualify leads and explain the type of service or product offered
  • Respond to multiple inbound chats; gather and verify required information as appropriate.
  • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
  • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery dates. Enter names, addresses, purchases, and reactions of prospects solicited into a computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.

We Expect You To Have:

  • HSC or above; age 18+
  • Be Flexible in working hours which is a must
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills; An unerring attention to detail
  • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
  • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
  • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
  • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order.
Job Title : Customer Experience Specialist
Department : Operations
Location : Gandhinagar

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