Customer Service Representative

VISIT US: WWW.ETECHGS.COM

What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Salary and Compensation Incentives
  • Excellent Health, Vision and Dental Benefits
  • Tuition & Day Care Reimbursement
  • Company Match for 401K Contribution
  • Casual Dress Code
  • Community Involvement Opportunities
  • Amazing Paid Time Off Incentives
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing:

  • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
  • Update customer information based on call interaction
  • Provide quality service to clients through knowledge of products and services
  • Handle all escalations with diplomacy, tact and respect.
  • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
  • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
  • Perform loan checks and review loan history
Job Title : Customer Service Representative
Department : Operations
Location : Dallas

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