Customer Service Representative

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What We Offer

  • Tuition Reimbursement
  • Employee Referral Program
  • Health and Life Insurance Benefit
  • Free Shuttle Service
  • Leadership Program
  • Paid Training
  • Career Advancement Program
  • Bonuses and incentives based on campaign
  • Monthly Rewards and Recognition and Birthday Club
  • Opportunity to participate in Monthly Give Back Initiatives for the Community

What You’ll Be Doing

  • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Communicate with current and prospective customers using a variety of computer and
  • telecommunications technology/software to give information and answer questions
  • Enter data into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
  • Build strong relationships with Team Leader, and team members.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Act as a role model at all times, adhere to high ethical standards.
  • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
  • Be flexible in an environment by championing and embracing change.

What We Expect You To Have

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Basic Computer operations including keyboarding, proper grammar and syntax
Job Title : Customer Service Representative
Location : Montego Bay

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