Customer Service Representative
Visit us: www.etechgs.com
What We Offer
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition and Birthday Club
- Opportunity to participate in Monthly Give Back Initiatives for the Community
What You’ll Be Doing
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and
- telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Basic Computer operations including keyboarding, proper grammar and syntax