Customer Service Representative

Visit us:

What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)
  • Medical, dental, vision & life insurance.
  • Company match for 401K

What You’ll Be Doing:

  • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
  • Update customer information based on call interaction
  • Provide quality service to clients through knowledge of products and services
  • Handle all escalations with diplomacy, tact and respect.
  • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
  • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
  • Perform loan checks and review loan history
Job Title : Customer Service Representative
Department : Operations
Location : Nacogdoches

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