Customer Service Representative


What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)
  • Medical, dental, vision & life insurance.
  • Company match for 401K

What You’ll Be Doing:

  • Evaluate if utilities are present in potential dig sites.
  • Determine if an area is safe for an excavator to dig without disturbing underground proprietary utilities.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Enter data into a computer database system.
  • Build strong relationships with team leader and team members.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Act as a role model at all times, adhere to high ethical standards.
  • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
  • Be flexible in an environment by championing and embracing change.
  • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and Company policy regarding slamming, cramming, and falsification of sales.

What We Expect You To Have:

  • Knowledge of: Basic Computer operations including keyboarding, proper grammar, and syntax
  • Ability to: Follow directions, enter information into a computer program, learn new products and services to help determine if a ticket can be suppressed safely or not, and read a map.
  • Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.
Job Title : Customer Service Representative
Department : Operations
Location : Rusk

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