Desktop Support Technician

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What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Salary
  • Tuition & Day Care Reimbursement
  • Medical, Life, Vision, and Dental Insurance
  • 401k Matching Program
  • Supplemental Insurances
  • Casual Dress Code
  • Community Involvement Opportunities
  • Paid Time Off
  • Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing:

  • Identify, research and resolve all technical issues
  • Perform workstation hardware diagnostics and repairs
  • Add and modify users in Active Directory and Microsoft Exchange Server
  • Troubleshoot third party applications
  • Troubleshoot user profile issues
  • Troubleshoot performance issues
  • Troubleshoot printing issues
  • Configure, network and share printers
  • Print server management
  • Manage users in hosted services (ie: Office 365)
  • Configure wireless access points and troubleshoot wireless connectivity
  • Know how to install routers, switches, and access points at customer location
  • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
  • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
  • Troubleshoot file permissions issues
  • Troubleshoot performance issues that affect user experience
  • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

What We Expect You To Have:

  • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
  • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
  • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
  • Must complete A+ certification within 3 months of employment.
Job Title : Desktop Support Technician
Department : Information Technology
Reports to : IT Manager
Pay Grade : 35.6k and then 38k after 90-day positive review and completion of the A+ certification.
Location : Nacogdoches
Schedule & Shift : 10AM – 7PM with rotating weekends once fully trained.

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