Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
Sets up and maintains training facilities.
Presents established and effective training methods, techniques, and ideas and coaches trainees.
Presents established and effective product training of all products expected to be sold to customers
Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
Administers and proctors Mastery test for all campaigns trained.
Maintains Employee Change Forms for all agents who do not pass training.
Reports on progress of trainees and personnel under guidance during training period.
Assists in developing new training courses associated with the introduction of new products or services.
Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
Ability to monitor calls and give constructive feedback based on the quality of the call.
Maintains harmony among workers and resolves grievances.
Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
Studies and develops skill in use of better teaching and training methods.
Maintains database of billable hours worked for all agents in training, both ongoing and initial.
Build strong relationships with Team Leader, and team members.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Act as a role model at all times, adhere to high ethical standards.
Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
You enjoy the fast-paced nature of adapting on the fly to corporate changes
You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
You desire a fun atmosphere that promotes interactive learning
You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
You can lead with humility
You aren’t afraid to ask the tough questions
Be able to write what you teach
You bring others up to your expert status
You bring solutions, not problems
You lead by example
Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Bachelors or equivalent combination of education and experience
2– 4 years’ experience in training and development for English Language Training.