Personalized Coaching and Specialized Training and Development Sessions
Tuition & Day Care Reimbursement
Community Involvement Opportunities
Paid Time Off
Rewards & Recognition for Stellar Performance
Opportunities for Advancement (Over 90% of our promotions are internal)
What You’ll Be Doing
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
Maintains class sign in list for new hires on the first day of their training class.
Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
Receives, sorts, and routes mail, and maintains and routes publications.
Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
What We Expect You To Have
Knowledge of: Company policies and procedures as outlined in the employee handbook; Multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Access, Word, and Outlook; Emergency and legal procedures.
Ability to: Prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax; Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times;
High School diploma or G.E.D. Minimum 3-6 months related experience required.
Valid driver’s license or other Government issued ID.