Desktop Support / Helpdesk Technician

VISIT US: WWW.ETECHGS.COM

What We Offer

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing

  • Provide technical support, configuration and maintenance of workstation hardware and software
  • Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols.
  • Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner.
  • Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols.
  • Identify, research and resolve all technical issues
  • Perform workstation hardware diagnostics and repairs
  • Add and modify users in Active Directory and Microsoft Exchange Server
  • Troubleshoot third party applications, user profile issues, performance issues and printing issues
  • Configure, network and share printers
  • Manage users in hosted services (ie: Office 365)
  • Configure wireless access points and troubleshoot wireless connectivity
  • Know how to install routers, switches, and access points at customer location
  • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
  • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
  • Troubleshoot file permissions issues and performance issues that affect user experience
  • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

What We Expect You To Have

  • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.
  • Experience with AD and an understanding of basic network infrastructures.
  • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
  • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
  • Excellent customer service skills over the phone , in person or via email
  • Ability to follow through and make sure issues are resolved
  • Ability to quickly learn new skills and technologies
  • Ability to troubleshoot issues from the bottom up
  • Ability to stay on task and multitask with minimal supervision
  • Has or is currently working towards a Microsoft Certification preferred
  • Ability to re-image workstations as needed for program changes and system updates.
  • Ability to provide technical assistance and training to system users; Install, modify, and make minor repairs to personal computer hardware and software systems.
  • Valid driver’s license or other Government issued ID.
Job Title : Desktop Support / Helpdesk Technician
Department : I.T.
Pay Grade : $38,500 to $58,000 Wage varies based on experience
Location : San Antonio

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