Project Manager – Remote

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Client is looking for talented Engagement Managers passionate about bringing their deep understanding of technology to oversee the design and delivery of complex solutions on the client platform. You will be assigned to multiple projects and client accounts based on our needs, interests, and expertise. You will be responsible for understanding client goals, leading teams of analysts and specialists to deliver projects on time, on budget, and ensuring quality service. Projects range from implementing our software for new customers to continuously improving existing programs.

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Campaign Allowance
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing:

  • Lead multiple client projects from Design to Go-live. Oversee cross-functional teams of Technical Architects, Configuration Analysts and other specialists to implement our software and deliver continuous program improvements
  • Create project plans, timelines and processes to ensure projects are delivered within scope, budget and client deadlines. Maintain project plans and accurate status reports over time
  • Project revenue, manage budgets and expenses, estimate your human resource needs
  • Understand client goals, grow accounts, and ensure renewal. Work closely with the client Customer Success leadership and other business teams within client to ensure client’s is successfully adopted by the customer
  • Get customers back on track when accounts or implementations are at risk
  • Provide best practices guidance in discovery workshops and program success meetings during customer onboarding and adoption
  • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
  • Develop a deep understanding of the client’s platform configuration process, implementation and expansion methods, and service quality processes
  • Familiarize yourself with client’s suite of products.

What We Expect You To Have:

  • 3+ years of SaaS platform experience and related client-facing consulting experience, managing stakeholders/clients at the Executive level
  • Experience with creating comprehensive project plans, scoping technical designs, managing timelines and budgets, and coaching resources on technical development and configuration
  • Ability to lead client-facing workshops and meetings, and conduct calls with customers independently. Ability to keep client’s business goals at the forefront of the conversation
  • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
  • A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
  • A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.
  • Bachelor’s Degree or higher in Computer Science, Electrical Engineering or a related technical field
  • Strong English communication skills, both written and verbal. Experience managing Fortune 500 clients a plus
  • Some familiarity with programming languages, such as PHP, ASP, .Net, JavaScript, HTML, XML, CSS
  • Demonstrated experience in personnel management.
  • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
  • Possesses high level understanding in the areas of web application programming, content management systems, API, database and system design.
Job Title : Project Manager – Remote
Department : ETS- Medallia
Location : Gandhinagar

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