Inbound Customer Service Representative (LUF)

Job Title : Inbound Customer Service Representative
Location : Lufkin
Job Type : Full-time and Part-time

Job Description

We are looking for self motivated individuals who thrive in a fast-paced work environment and have a knack for problem solving. Work for some of the top businesses in the country and receive great benefits from a company that cares about your personal growth. Join our company where you can learn new skills and advance your career.

Etech is currently hiring Inbound Customer Service Representatives for our contact center in Lufkin, TX. You will work for a fortune 500 company, receiving calls from existing customers to assist with basic online functions. With the use of a variety of technology and software you will give information and resolve questions regarding customer’s needs. With the help of our great training program and experienced leaders you will be set up for success. Take control of your future and start your career with Etech today.

This is an opportunity to be a part of a company that delivers proven results and exceptional service. We promise to make a remarkable difference for our customers, our people, and our communities. Apply now!

Responsibilities

  • Inbound voice customer service campaign that assists customers with basic online functions including, but not limited to password resets, registrations, and online bill pay.
  • Must possess excellent customer service skills, ability to problem solve, proficient communication skills and a positive attitude.
  • Ideal candidate would be very dependable and flexible with hours as needed.

Qualifications

  • High School diploma or equivalent required
  • At a minimum, an individual must be able to type 40 WPM efficiently
  • Excellent grammar and spelling skills
  • Ability to recognize consultative upsell/cross sell opportunities
  • Ability to provide a high-level of accuracy with excellent attention to detail
  • Excellent interpersonal communication skills (i.e., verbal, written, listening)
  • Excellent research and customer service problem solving skills required
  • Satisfactorily meeting job performance expectations for current position

Required Skills / Our Most Successful Team Members

Type 40 WPM; Proficient Computer Knowledge

Education Qualification / To Be Considered for a Position, You Must

High School Diploma or Equivalent

What Etech Has to Offer

401K; Health Insurance; Tuition Reimbursement; Child Care Reimbursement Commission; Bonuses and Rewards

Go To Job Openings | Need assistance, send Email wanttowork@etechgs.com