Inbound Customer Service Representative

VISIT US: WWW.ETECHGS.COM

What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Pay
  • Tuition & Day Care Reimbursement
  • Community Involvement Opportunities
  • Paid Time Off
  • Rewards & Recognition for Stellar Performance
  • Opportunities for Advancement (Over 90% of our promotions are internal)
  • Medical, dental, vision & life insurance.
  • Company match for 401K

What You’ll Be Doing:

  • Manage large amounts of incoming calls
  • Handle sensitive customer information
  • Resolve possible data breaches on behalf of our customers
  • Responsible for highly sensitive information
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

What We Expect You To Have:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma or GED
Job Title : Inbound Customer Service Representative
Department : Operations
Location : San Antonio

Learn best methods to engage customers,
Subscribe to our Email List

    Go to Top