Personalized Coaching and Specialized Training and Development Sessions
Competitive Salary and Compensation Incentives
Excellent Health, Vision, and Dental Benefits
Tuition & Day Care Reimbursement
Company Match for 401K Contribution
Casual Dress Code
Community Involvement Opportunities
Amazing Paid Time Off Incentives
Rewards & Recognition for Stellar Performance
Bilingual Pay (If Hired for Bilingual Role)
Opportunities for Advancement (Over 90% of our promotions are internal)
Virtual Interviewing & Onboarding
Work from Home Opportunities
What You’ll Be Doing:
Take inbound calls from current customers in designated market area to maintain and upgrade accounts.
Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
Quote prices and encourages customers to buy.
Secures and places orders with others for filling and arranges delivery date.
Enter sensitive personal data and reactions of customers into the computer database system.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
Build strong relationships with Team leaders, and team members.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Act as a role model at all times, adhere to high ethical standards.
Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
Be flexible in an environment by championing and embracing change.
Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.
What We Expect You To Have:
High school diploma or general education degree (GED)
One to three months related experience and/or training
Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read, write, and speak fluently in English.
Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations:
Valid driver’s license or other Government-issued photo ID.