Instructional Designer

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  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Internet allowance as per work mode
  • Health Insurance
  • Tuition Reimbursement
  • Work Life Balance Initiatives
  • Rewards & Recognition


  • Plan and design innovative and effective learning experiences that drive KPIs.
  • Create game plans for new materials that address key areas of opportunity.
  • Partner collaboratively with subject matter experts to round out knowledge where needed, while owning the quality and on-time delivery of the final product.
  • Become a subject matter expert on the following: Product knowledge, Training tactics, Training and Development processes, procedures, and policies.
  • Provide product feedback (at key phases) on functional design, feasibility, and usability along with necessary testing pre-launch.
  • Provide internal teams (e.g. Operations, Reporting) with updates on projects as needed.
  • Analyse the performance of agents on training you created and devise the next step for further upskilling them in their craft.
  • Request feedback from clients after the completion of a project. (If possible, a survey).


  • Experience as a representative on a call center campaign and an understanding of technical aspects of teaching the use of call center technology
  • Knowledge of adult learning principles, activity-based facilitation, and learner-centered activities, Learning Management Systems, design principles, and pedagogy and andragogy
  • Ability to learn new T&D trends, build product strategy, and work with stakeholders within production, reporting, T&D, and operations, to get the work done.
  • Excellent interpersonal, verbal, and written skills
  • Ability to learn quickly and make on-the-spot decisions with limited information
  • Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
  • High School Diploma or GED Required/College Coursework preferred
Job Title : Instructional Designer
Department : Training and Development
Location : Vadodara

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