IT Director

Job Title : IT Director
Department : IT
Reports to : AVP IT and Operational Excellence
Location : Gandhinagar


The IT Director will be responsible to develop and implement technology vision and operating plans; sets direction based on alignment to business strategy and technology opportunities. He/ She will supervise the support teams to provide first class service to our customers by planning and delivering on tactical and strategic technology projects and changes. The Director will be responsible for hardware lifecycle, mobile device management, patching, unified communications administrator, annual budget recommendations, helping define service level agreements and providing key performance data among other key functions.


  • Oversee all technology operations and evaluate them according to established goals
  • Devise and establish IT policies and systems to support the implementation of strategies set by upper management
  • Analyze the business requirements of all departments to determine their technology needs
  • Purchase efficient and cost-effective technological equipment and software
  • Selects and implements suitable technology to streamline internal operations and help optimize the strategic benefits and value to the organization
  • Heads the IT function of the company and will help the company in realizing its objective of improving its online presence becoming more digital.
  • Plans the implementation of new systems and provide guidance to IT professionals and other staff within the organization
  • Integrates, analyzes and helps academic and operations partners interpret the complex and diverse information
  • Initiates, formulates, and implements new business practices for IT; leads the development and/or delivery of a significant element of the change leadership program for the organization
  • Ensures that security measures for systems, applications, databases, and networks are properly implemented and updated regularly to minimize technical vulnerabilities
  • Leads IT organization with a customer-first focus/approach.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency
  • Identify the need for upgrades, configurations or new systems and report to upper management
  • Coordinate IT managers and supervise technicians and other professionals to provide guidance
  • Control budget and report on expenditure
  • Assist in building relationships with vendors and creating cost-efficient contracts

Position Requirements

Formal Education & Certification

  • Master’s in Computer Application
  • Minimum Experience: 7 years

Knowledge & Experience

  • Knowledge with Firewalls and VPN’s
  • Proven experience as IT director or similar role
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Experience in controlling information technology budget
  • Excellent organizational and leadership skills
  • Outstanding communication abilities
  • Routing and networking design, implementation, and protocols experience
  • Proficient use of network assessment tools
  • Strong security and remote connectivity background
  • Experience setting up unified threat management services on firewall devices
  • Supervisory, troubleshooting, and project management experience

Preferred Qualifications

  • Thorough knowledge and experience with telephony platforms and contact center technologies
  • In-depth understanding of cloud-native architectures, microservices, and open API’s
  • Strong working knowledge of multiple development frameworks, and a drive for innovation

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