Language and Soft Skills Trainer

Job Title : Language and Soft Skills Trainer
Department : Training & Development
Reports to : Assistant Leader – T & D
Location : Gandhinagar

Summary:

Assists with the development and administers English Language and grammar training programs to the organization’s sales trainees and sales personnel by performing the following duties.

Hours:

Monday – Saturday, Full Time (Flexible with Shift times)

Essential Duties And Responsibilities:

  • Sets up and maintains training facilities.
  • Presents established and effective training methods, techniques, and ideas and coaches trainees.
  • Presents established and effective product training of all products expected to be sold to customers
  • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
  • Administers and proctors Mastery test for all campaigns trained.
  • Maintains Employee Change Forms for all agents who do not pass training.
  • Reports on the progress of trainees and personnel under guidance during the training period.
  • Assists in developing new training courses associated with the introduction of new products or services.
  • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
  • Ability to monitor calls and give constructive feedback based on the quality of the call.
  • Maintains harmony among workers and resolves grievances.
  • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
  • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
  • Studies and develops skill in the use of better teaching and training methods.
  • Maintains a database of billable hours worked for all agents in training, both ongoing and initial.
  • Build strong relationships with Team Leader, and team members.
  • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
  • Act as a role model at all times, adhere to high ethical standards.
  • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
  • Be flexible in an environment by championing and embracing change.

Ability to:

Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.

Knowledge of:

Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, PowerPoint, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.

Computer programs including Microsoft Word, Excel, Access, PowerPoint and Outlook; Basic computer skills including keyboarding and ten-key; Policies and procedures as outlined in the Employee handbook; Business Development processes, policies, and procedures.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, rush jobs, change in the workload or technological developments).

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

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