WHAT WE OFFER:

• Canteen Subsidy 
• Night Shift allowance as per process 
• Health Insurance 
• Tuition Reimbursement 
• Work-Life Balance Initiatives 
• Rewards & Recognition

Required Skills and Qualification: 

• Support & Configuration: Manage ShoreTel switches, voicemail, IP phones, call centers, and ShoreTel Communicator. Install and configure IP-based communication platforms. 
• Documentation & Monitoring: Create and maintain documentation for ShoreTel systems, monitor equipment usage, and manage voice planning, performance tuning, and troubleshooting. 
• Deployment & Disaster Recovery: Implement small MACD requests (phones, voicemail, circuits) and create disaster recovery plans for IP-based telephony and video solutions. 
• Circuit Provisioning: Perform circuit provisioning and upgrades, ensuring seamless connectivity for internet, voice, and SIP circuits. 
• Network Troubleshooting: Assist in resolving network issues across the corporate IT infrastructure, both onsite and remotely. 
• Technical Skills: Strong expertise in ShoreTel/Mitel VoIP PBX, networking (switches, routers, firewalls, etc.), server configurations (MS Server 2008-2016, virtualized software), and WAN technologies (T1 circuits, MPLS). 
• Certifications & Education: Degree in Computer Science, IT, or related field, with ShoreTel certification preferred. 
• Stakeholder Management: Experience managing stakeholder relationships and ensuring service delivery in VoIP, PBX, and data communications. 
• Language Skills: We are seeking candidates with strong English communication skills, both written and verbal, to effectively engage with our diverse clientele and collaborate within our team