Nice InContact Implementation Engineer

Visit us:

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work-Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing:

  • Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions.
  • IVR and call flow issue debugging and fixing.

What We Expect You To Have:

  • At least 4+ years of experience in NICE InContact.
  • Experience working with Genesys, Away or alternate call recording software.
  • Experience in end-to-end NICE InContact implementation.
  • Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products.
Job Title : Nice InContact Implementation Engineer
Department : Etech Technology Solutions (ETS)
Location : Gandhinagar

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