What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions.
• IVR and call flow issue debugging and fixing.

What We Expect You To Have:

• At least 4+ years of experience in NICE InContact.
• Experience working with Genesys, Away or alternate call recording software.
• Experience in end-to-end NICE InContact implementation.
• Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products.