Customer Care Associate

Visit us: www.etechgs.com

WHAT WE OFFER:

  • Tuition Reimbursement
  • Employee Referral Program
  • Health and Life Insurance Benefit
  • Free Shuttle Service
  • Leadership Program
  • Paid Training
  • Career Advancement Program
  • Bonuses and incentives based on campaign
  • Monthly Rewards and Recognition 
  • Opportunity to participate in Monthly Give Back Initiatives for the Community

What you’ll be doing:

  • Deliver the utmost quality customer experience.
  • Effectively multi-task and handle multiple accounts/tools/websites simultaneously.
  • Access and research multiple sources of data and effectively solve problems.
  • Work efficiently in a fast-paced environment on a variety of work schedules including days, nights, weekends, holidays, etc.
  • Agents will be required to use their personal phones to receive the MFA code.

What we expect you to have:

  • Candidate must be 18 years or older to be considered.
  • A minimum of 4 CXC subjects including English is required with a minimum of 6 months of Call Center experience.
  • If No CXC – then a minimum of 1 year of Call Center experience is needed.
  • Computer proficiency skills with a minimum of 25WPM typing speed.
  • Possessing good negotiation skills
  • Candidate must possess a Valid ID, TRN, and NIS.
  • Flexible to work any assigned Shift any day of the week including weekends and public holidays.
  • HEART/NTA Customer Service Certificate is accepted.
  • Clear and Effective communication skills in English including active listening and conversational skills.
  • You will need to be residing in the following areas in order to be eligible for this profile – St.James, Westmoreland, Hanover and Trelawny.
Job Title : Customer Care Associate
Location : Montego Bay

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