Online Chat Representative

Job Title : Online Chat Representative
Department : Operations
Reports To : Sales Coach
Job Type : Full-Time
Location : Lufkin

Summary :

We’re hiring online chat representatives for our contact center operations in Lufkin, Texas. When customers visit our clients’ websites and need help, our representatives engage via chat, make connections, answer questions, solve problems, and get people happily on their way. Are you ready to be successful, advance your career, make friends, and make a difference? Join us and fuel your passion for work and life.

As an Etech Online Chat Representative, you will:

  • Help customers using chat technology
  • Help customers with a consultative approach and engage in solving their concerns. Customers chat with us to get the proper resolution to the concerns they have, related to the services and products of our clients. We’re here to help.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You’ll do both!
  • Stick to your schedule, show up for work on time, and get involved with our company’s culture and activities. The more you invest in your career here, the more we can give back to you.

When you join Etech, we will:

  • Start you off with an hourly pay, well above the minimum wage
  • Give you ways to earn more every single month through commissions, bonuses, and incentives
  • Instantly make you part of our growing family of diverse people focused on making excellent customer experiences
  • Show you a clear career path and provide the tools you need to earn more responsibilities and promotions
  • Offer you the perks and benefits you’d expect, plus some surprise perks you’ll appreciate
  • Make work comfortable and fun with jeans and t-shirt dress code along with plenty of fun events and activities
  • Tenure Raises
  • Weekend and overnight differential pay
  • Health, dental, vision insurance
  • Tuition and childcare reimbursement
  • 401K Plans


Bring it. You’re qualified if you:

  • Are at least 18 years old
  • Typing speed 40 wpm
  • Have a high school diploma or equivalent required
  • Have excellent verbal, written, listening skills and know your way around a keyboard
  • Love to help people
  • Are ready to be part of a team and contribute to Etech’s success
  • Are a good multi-tasker. Our web chat representatives usually are interacting with 2-3 customers at a time
  • Are a go-getter with excellent research and customer service problem-solving skills
  • Excellent with Word, Excel, and Window
  • Can pass a criminal background check and a drug screen


  • Paid training at $11/hr
  • Shift pays $11.50/hr, $12.50 on weekends or overnight, and $13.50 for weekend and overnight

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