Operations Leader

Visit us: www.etechgs.com

WHAT WE OFFER:

  • Tuition Reimbursement
  • Employee Referral Program
  • Health and Life Insurance Benefit
  • Free Shuttle Service
  • Leadership Program
  • Paid Training
  • Career Advancement Program
  • Bonuses and incentives based on campaign
  • Monthly Rewards and Recognition 
  • Opportunity to participate in Monthly Give Back Initiatives for the Community

What you’ll be doing:

  • Sets expectations and leads team to achieve performance goals as established by leadership
  • Coaches and develops sales/team leaders and team members to achieve performance objectives
  • Administers Performance Management Process as needed to develop agent performance and behavior
  • Supervises the daily activity of sales/team leaders and team by monitoring, coaching and developing each sales/team leader and team member to ensure call quality, sales techniques and compliancy guidelines
  • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
  • Responsible for periodic evaluations on all team members
  • Exhibits teamwork by building strong relationships with peers, superiors, and team members
  • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
  • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
  • Assist in the development of sales/team leaders and assistant sales/team leaders
  • Facilitate call monitoring sessions and other customer interactions as assigned
  • Responsible for supervising 1 or more sales or team leaders
  • Other duties as assigned
  • Leading by example at all times and adhering to company policies
  • May have minimal interaction with the client as needed depending on program

What we expect you to have:

  • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
  • Ability to: Establish and maintain effective relationships with sales/team leaders and team members, effectively monitor, and evaluate job performance and coach and develop sales/team leaders and team members as needed; develop and maintain relationships with peers across departments.
  • High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Valid driver’s license or other Government issued photo ID.
Job Title : Operations Leader
Department : Operations
Reports to : Account Leader
Pay Grade : SS-3
FLSA Status : Exempt
Location : Montego Bay

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