|Job Title||:||Overnight Chat Representative|
|Reports To||:||Sales Coach|
|FLSA Status||:||Hourly Agent / Non Exempt|
A Chat Representative must successfully complete the training period as a trainee before transitioning to a full Chat Representative.
During the training period, the Chat Representative will be evaluated on job performance, work behavior, and attitude that directly impacts job performance. The Trainer will initially document all performance and conduct in relation to the trainee. Upon the completion of the training period, a position may be offered as a Chat Representative. The training period may last up to 7 weeks.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You enjoy a rapidly changing environment.
You thrive in being a creative problem-solver.
You desire a positive, energetic atmosphere along with engaging learning.
You enjoy assisting others.
You are detail oriented.
You have a passion for learning, growth, and self-improvement.
You believe there is no “I” in team.
You are teachable.
You have a vision.
You are awesome at communicating effectively.
You love to win.
There are no supervisory duties in this role.
Some sales experience or customer service experience preferred, but not necessary; some experience with Windows and the Internet highly preferred. Familiarity with Microsoft Office useful.
At minimum, an individual must be able to type 40 WPM efficiently; provide a high level of accuracy with excellent attention to detail; satisfactorily meet job performance expectations during the position.
High school diploma or equivalent required.
Excellent grammar, spelling, and sentence structure; excellent reading comprehension; professional written language and content
Ability to apply mathematical concepts such as addition, subtraction, multiplication and division. Basic understanding of discounts, commissions, and percentages.
Ability to solve practical problems and deal with a variety of variables; have excellent interpersonal communication skills (i.e., verbal, written, listening); excellent research and problem solving skills; ability to recognize consultative selling opportunities.
Valid drivers’ license or government issued photo ID.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.