Personal Wellness Guide

Job Title : Personal Wellness Guide
Department : Operations
Location : Gandhinagar

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us:

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
  • Assist guest with using 3rd party technologies as it relates to their wellness goals
  • Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
  • Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWG will be scheduled as needed to provide adequate staffing
  • Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
  • Act as a liaison with the guest in between Coaching sessions
  • Ensure the safety and proper progression of guests participating in the wellness program
  • Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
  • Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
  • Share available activity information, dining menu assistance, food intake/lodging assistance
  • Assist with promotions and sales and upsell the spa and wellness programs
  • Build trust with guests and maintain a high degree of confidentiality

We Expect You To Have:

  • Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
  • Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
  • Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
  • Adaptable/flexible – Ready to work in a 24/7 environment
  • Think critically and proactively problem solve
  • Experience in customer support is a plus
  • Proficiency in MS Office
  • Proficiency in English
  • Time management and planning skills
  • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook
  • Ability to follow directions, communicate information to customers, enter information into the computer program, close a sale, and learn new products and services
  • A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences

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