Proactive Monitoring – Remote

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We are hiring for one of the topmost SaaS-based in the US which is associated with Etech.

What is the client software?

The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Campaign Allowance
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work-Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing:

  • As a Support Analyst, you will be assigned to multiple projects, different processing reports.
  • You will be responsible for updating and maintaining the Quality of all the Monitoring Sheets of projects.
  • Monitor all project activities and progress towards achieving the necessary project output.
  • Timely communicate and coordinate with the project team, in the case of any discrepancy with expected
  • Recommend further improvement of the logical framework.
  • Prepare and maintain issue logs across all the projects.
  • Perform other related duties as required.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Identify, analyze, and interpret trends or patterns in complex data sets.
  • Locate and define new process improvement opportunities.

We Expect You To Have:

  • BCA/MCA/BE/MSC(IT/Computers)
  • Excellent verbal/written communication skills
  • Great Problem-solving skills
  • Maintain Data-Quality and Integrity
  • Former monitoring experience in SaaS (Preferred but not must)
  • CSS, JavaScript, HTML, XML and Manual Testing
  • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.
Job Title : Proactive Monitoring – Remote
Department : ETS - Medallia
Location : Gandhinagar

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