Project Delivery Head

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What We Offer

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing

  • The primary role is to lead all facets of the initial implementation from design to deployment, customer acceptance, and experience and build a long terms relationship with all clients.
  • Envolve in strategic planning & responsible for ensuring delivery management to clients.
  • Coordinate with project managers in implementing process and cost-saving initiatives across assigned products & projects.
  • Help with the business status to the senior executives and other stakeholders using detailed reports & ensure effective decision making.
  • Communicate the progress status to senior executives and stakeholders, with efficient analysis of issues and potential direction.
  • Manage SLAs and ensure on-time delivery and demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements, and fixes that are coordinated based on release schedules
  • Expert in methodologies like Agile, DevOps, etc.
  • Handle resource allocation and ensure successful on-time delivery of products & services.
  • Managing and resolving customer escalations, including working directly with executive-level customer contacts to build relationships and resolve issues as they arise during the on-boarding and delivery processes.
  • Keep an eye on production issues and engage with the customer support team to ensure that such issues are resolved quickly.
  • Reliable for all product & project deliveries made across multiple accounts
  • Align with sales and provide the required sales support for growth engagement with clients
  • Ability to define & understand client expectations & help in alternative proposals
  • Review Statements of work and other contractual documents to ensure excellent delivery
  • Develop and manage BU cost estimation tools
  • Manage & coordinate with the development team for high performance & deliverables
  • Ensure project standards (documentation, risk management, and, budget) are consistent across the department and meet the needs of stakeholders.
  • Work with the product team to understand the requirements for future projects and, efficiently arrange available resources to develop world-class products and services.

What We Expect You To Have

  • Bachelor’s / Master’s degree in a Software discipline and/or MBA is a plus.
  • 7+ years client-facing role including customer success, sales, consulting, launch, project management, or program implementation in a technical area.
  • 3-5 years of experience in Infrastructure and/or Development Operations
  • Excellent verbal and written communication skills.
  • Should be able to build strong relationships with new & existing clients.
  • Should have prior work experience in a product based company.
  • Preferred candidates with project management experience with software consulting or software product-oriented companies.
  • Strong analytical & business understanding with good functional knowledge preferably in SaaS-based product & domain.
Job Title : Project Delivery Head
Department : Etech Technology Solutions (ETS)
Reports to : Assistant Director
Location : Gandhinagar

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