Project Manager

Job Title : Project Manager
Department : Program Implementation
Reports To: : Assistant Vice President
Location : Gandhinagar, Vadodara

Why Etech Global Services?

Great experiences don’t happen by chance. At Etech, we have an engaging work environment that allows our team members to grow. Etech is a servant leadership organization that believes in making a remarkable difference for our people, our customers, and within our communities. We have a fun and rewarding culture that performs best where everyone feels appreciated and valued. Don’t gamble with your career, because with Etech it’s a sure WIN. A world of opportunity is waiting. Let’s get started!

Job Synopsis:

As a Project Manager, you will manage the transition of new programs from the completion of the requisite contracts to the successful launch and hand-off to operations management. You will ensure program performance meets targets, goals and deliverables supporting the metric on a regular basis.

A Day in The Life of Etech Project Manager Includes:

  • Develops an in-depth understanding of the needs of the client and the key initiatives required for a successful program launch
  • Act as primary point of contact with customer throughout the entire process, providing proactive updates to customers, from first milestone touch point to confirmation of completion of delivery or disconnect
  • Interact with the client to develop New Program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed Action Planning tool to the successful implementation of all initiatives outlined in the program launch checklist
  • Works closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities
  • Completes the Hiring Request for external candidates
  • Ensures the establishment of a training curriculum to properly prepare program team for success
  • Interacts with IT to ensure that all system requirements are met within the agreed timeline
  • Interacts with development personnel to assist in the creation of project design documentation
  • Interacts with development personnel to ensure timelines are being met for application and report development
  • Identify process challenges and improvement opportunities to support improving workflows
  • Manages the infrastructure needs of the program through launch and steady state. Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance
  • Works with internal department leaders to identify internal process improvement initiatives and create a plan of action
  • Responsible for the successful completion of internal process improvement initiatives involving requirements gathering, analysis, problem-solving, planning and execution of corrective actions
  • Subject matter expert on efficiencies and productivity gains for internal operations
  • Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

What You Need:

  • Developing Budgets
  • Coaching
  • Supervision
  • Project Management
  • Management Proficiency
  • Process Improvement
  • Tracking Budget Expenses
  • Performance Management

Qualifications:

  • Bachelor’s degree or equivalent
  • Project Management Professional Certification
  • Three years of project management experience in a contact center is a requirement
  • Proven track record in project management, including management of scope, risk, and resources
  • Strong organizational and problem solving skills
  • Proven ability to manage multiple tasks in parallel
  • Exceptional organization and time management skills

Work Hard, Play Hard! APPLY NOW!

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