QA Lead – Spanish Language Expert

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What We Offer

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing

  • Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
  • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
  • Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
  • Design Audit Forms, get it approved by Ops and Client and place it online in QEval
  • Initiate MI/BI studies as and when required
  • Take initiatives for process improvement
  • Will possess overall knowledge of all the campaigns audited by EI
  • Periodically monitor utilization, audit accuracy etc of the QA team
  • Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
  • Maintain minimum 95% schedule adherence of self and the team
  • Must be accessible, available and flexible with shift timings
  • Have an open attitude and avoid discounting, dismissing, or minimizing questions
  • Maintain personal and professional boundaries, but avoid being distant or unapproachable
  • Always lead by example
  • Adhere to the policies and procedures of Etech
  • Provide excellence when communicating with customers (internal and external)
  • Be flexible in an environment by championing and embracing change
  • Create a spirit of mutual learning, trust and respect.

What We Expect You To Have

  • Graduate or equivalent experience. Spanish Language Expert – B2 Level (Minimum)
  • Good oral & written Spanish/English skills
  • 6 – 8 years’ relevant experience into managing BPO audit operations & good with Spanish language.
  • Interpersonal skills & ability to influence
  • Excellent written & Verbal Communication skills
Job Title : QA Lead – Spanish Language Expert
Department : Etech Insights
Location : Gandhinagar

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