Quality Analyst

Visit us: www.etechgs.com

What We Offer

  • Tuition Reimbursement
  • Employee Referral Program
  • Health and Life Insurance Benefit
  • Free Shuttle Service
  • Leadership Program
  • Paid Training
  • Career Advancement Program
  • Bonuses and incentives based on campaign
  • Monthly Rewards and Recognition and Birthday Club
  • Opportunity to participate in Monthly Give Back Initiatives for the Community

What You’ll Be Doing

  • Monitors, dispositions, scores and provides QA feedback on calls and/or chats
  • Assesses quality adherence based on QA audit form per account
  • Prepare for and actively participate in Calibration sessions when needed.
  • Effectively communicate with internal and external clients
  • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
  • Be open and responsive to consistent coaching.
  • Acts as a role model at all times adhere to high ethical standards.
  • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
  • Be flexible in an environment by championing and embracing change

What We Expect You To Have

  • High School Certificate and or call center experience
  • 3-4 CXCs inclusive of English Language
  • Minimum 1-year work experience; Quality experience is an added advantage
  • Computer proficiency in MS Office
  • Flexibility in working hours is a must
  • Good oral & written English skills and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Ability to effectively organize, prioritize, multi-task and manage time
  • Ability to work independently
  • Excellent attention to detail
  • Ability to exercise strict confidentiality in all matters
  • Be able to type 30WPM or more
Job Title : Quality Analyst
Pay Grade : $600 JMD per hour
Location : Montego Bay
Hours : 8 am- 9 pm Monday-Friday Weekends Off

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