Quality Analyst

Visit us: www.etechgs.com 

What We Offer

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing

  • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
  • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
  • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
  • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
  • Assists with routine and ad hoc requests
  • Supports projects and initiatives within the department
  • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
  • Sends data and reports to account stakeholders if needed
  • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.

We Expect You To Have

  • Graduate or equivalent
  • Minimum 1-year work experience; Quality experience is an added advantage
  • Computer proficiency in MS Office
  • Flexible in working hours is a must
  • Good oral & written English skills and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Ability to effectively organize, prioritize, multi-task and manage time
  • Ability to work independently
  • Excellent attention to detail
  • Ability to exercise strict confidentiality in all matters
Job Title : Quality Analyst
Department : Etech Insights (EI)
Location : Vadodara

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