Job Title : Receptionist
Department : Human Resources
Reports to : HR Manager
Location : Dallas


Operates multi-line telephone system on the platform to answer incoming calls and directs callers to appropriate personnel by performing the following duties.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities:

  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
  • Answers questions about the organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, employees, vendors, and applicants determines the nature of the business and announces visitors to appropriate personnel.
  • Maintains a class sign-in list for new hires on the first day of their training class.
  • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
  • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
  • Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions.  Must remain current on all safety procedures.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Performs other clerical duties as needed, such as filing, photocopying, and collating.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Knowledge of:

Company policies and procedures as outlined in the employee handbook; Multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Access, Word, and Outlook; Emergency and legal procedures.

Ability to: 

Prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax; Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests which includes General qualifications test and Excel/Access tests as necessary.

Education And/Or Experience: 

No educational or experience factors are considered at the time of hire.

Language Skills: 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to customers or employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate prices and provide correct monetary change.   Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

Valid driver’s license or other Government issued ID.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in inside environmental conditions.  The noise level in the work environment is usually moderate.

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