Personalized Coaching and Specialized Training and Development Sessions
Tuition & Day Care Reimbursement
Community Involvement Opportunities
Paid Time Off
Rewards & Recognition for Stellar Performance
Opportunities for Advancement (Over 90% of our promotions are internal)
What You’ll Be Doing
Lead the talent acquisition function of on boarding and provide support of workforce planning, talent sourcing and talent acquisition.
You will be accountable for Talent Sourcing, Employment Branding, and Talent Acquisition.
Partner with operations leadership as well as recruiting department and assess future skill requirements and develop appropriate talent hiring strategies, create, organize, and implement strategies and supporting initiatives that will improve the overall talent acquisition process and quality of hiring.
Design, develop, communicate and implement an integrated staffing strategy (Internal and External)
Establish focused recruiting plans for assigned center(s) weekly
Develop hiring strategies and outreach programs that will result in a sustainable talent pipeline
Meet weekly with Employment Coordinator of assigned center to discuss hiring needs
Assess position requirements and appropriately match candidates to client needs
Ensure daily/weekly reports are completed by deadlines.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Utilize Internet online recruiting sources to identify current trends and strategies in Call Center recruiting and recruit candidates for Operations (non-leadership) positions in assigned center.
Utilize technology and social networking tools as well as traditional sourcing techniques.
Maintain online job postings and ensure that they are always up-to-date.
Develop thorough understanding and knowledge of local labor market and creates strategy for branding Etech within qualified pool of applicants.
Proactively seek new avenues to attract candidates.
Flexibility on work hours – Some nights and/or weekends will be required.
Ability to travel between assigned centers weekly or within assigned territory 50% of the time.
Fill in as needed to support other locations.
Act as a role model at all times, adhere to high ethical standards
Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
Coordinate participation, set up display, and work at job fairs, career fairs, and other recruiting events.
Develop and maintain contacts with schools, alumni groups, and other public organizations to find and attract applicants.
Own the Recruiting relationship with Non-Profit partners for assigned center’s cities.
Attend community and recruiting events as requested.
Pro-actively attend 8 events in your area a month.
Build relationships with media to know sources for advertising.
When directed, work with external recruiters and employment agencies to identify and recruit candidates.
Work with Recruiting Team to utilize existing volunteer team members for recruiting events.
Own the Recruiting relationship with all East Texas TWC offices.
What We Expect You To Have
Bachelor’s Degree from four-year College or university and two to four years related experience and/or training; or equivalent combination of education and experience.
At least 2 years recruiting experience in local job market.
Must be knowledgeable with recruiting practices and employment laws.
Knowledge of Computer programs including Word, Excel, Power Point, Outlook.
Company policies and procedures as outlined in Employee handbook.
Ability to manage multiple priorities; research using the internet, industry periodicals and libraries for current Call Center recruiting information and best practices.
Ability to establish and maintain effective relationships with peers across intra-company departments; train, supervise and evaluate staff performance. Multi-task, organize and prioritize changing work schedule to meet needs of department.
Ability to effectively communicate both orally and in written form to positively promote Etech; Meet schedules and time lines regarding hiring practices; Public speaking; travel for personal development or recruiting functions.
Valid drivers’ license or other Government issued ID.